Refund policy

RETURN & EXCHANGE POLICY

We want you to be happy with your purchase. If you are not completely satisfied, we accept eligible returns and exchanges within 30 days of the date your order is delivered.

Return Eligibility

To be eligible for a return or exchange, merchandise must be:

• New, unworn, unwashed, and unused

• Free from damage, stains, odors, pet hair, makeup, deodorant marks, or other signs of wear

• Returned with all original tags and original packaging

• Returned within 30 days of the delivery date

Items that do not meet these requirements may be refused and returned to the customer.

Returns

Approved returns will be refunded for the purchase price of the merchandise only. Refunds will be issued to the original form of payment.

Original shipping, handling, and postage charges are non-refundable.

Customers are responsible for return shipping and postage costs unless the item received was defective, damaged upon arrival, or an incorrect item was sent.

Please mail eligible returns to:

Thirteen Ranch

P.O. Box 273

Woodland Hills, Ca. 91365

We strongly recommend using a trackable shipping method and retaining your tracking information. We are not responsible for return packages that are lost or damaged in transit.

Exchanges

Eligible items may be exchanged within 30 days of the delivery date, subject to product, color, and size availability. Customers are responsible for the cost of shipping the original item back to us unless the item was defective, damaged upon arrival, or incorrect.

If the requested replacement item is unavailable, we may issue a refund for the eligible merchandise to the original form of payment.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at Shop@thirteenranch.com as soon as possible. Please include your order number and clear photos of the item and packaging so we can assist you.

Final Sale Items

Items specifically marked “Final Sale” at the time of purchase are not eligible for return or exchange, except where required by applicable law.

Refund Processing

Once your return is received and inspected, approved refunds will be issued to the original form of payment. Please allow additional time for your bank or card issuer to post the refund to your account.

Policy Acknowledgment

By completing a purchase through our website, you acknowledge and agree to this Return & Exchange Policy.